MOTHERPOD | Motherpod Innovations Private Limited | Motherpod Cabs | Sainikpod Cabs
Updated effective from 08th September, 2021
This Site/ Application/ Services is/are operated /provided by Motherpod Innovations Private
Limited (hereinafter known as “Motherpod”).
These terms and conditions (“User Terms”) apply to Your visit to and use, of the Site whether
through a computer or a mobile phone, the Service and the Application, as well as to all
information, recommendations and or services provided to You on or through the Site, the
Service and the Application.
This document is an electronic record in terms of Information Technology Act, 2000 and rules
thereunder as applicable and the provisions pertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This electronic record is generated by a
computer system and does not require any physical or digital signatures.
By clicking on the “I ACCEPT” button or by using Motherpod’s services, You are consenting
to be bound by these User Terms.
PLEASE ENSURE THAT YOU READ AND
UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If You do not
accept any of the User Terms, then please do not use the Site or avail any of the services being
YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A
BINDING AGREEMENT BETWEEN YOU AND MOTHERPOD IN RESPECT OF THE USE
AND SERVICES OF THE SITE AND SERVICES OFFERED BY MOTHERPOD.
Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy
policy available at https://www.sainikpod.com/privacypolicy. By accepting these User
Terms, You also allow Motherpod to send you promotional emails and SMS alerts from time to
IT IS HEREBY EXPRESSLY CLARIFIED THAT THESE USER TERMS WILL NOT APPLY
TO CORPORATE ENTITIES WHO ARE GOVERNED BY THE MOTHERPOD
‘MOTHERPOD CORPORATE RIDES’ I.E., FOR CUSTOMERS WHO ARE AVAILING
RIDES UNDER THE DIRECT ARRANGEMENTS BETWEEN CORPORATE ENTITIES
AND MOTHERPOD SHALL ALSO BE GOVERNED BY THESE USER TERMS.
All of the defined and capitalized terms in these User Terms will have the meaning assigned to
them here below:
1) “Account” shall mean the account created by the Customer on the
Application/Site/electronically/telephonically for availing the Services provided by
2) “Additional Fee” shall mean any toll duty, inter-state taxes, etc. as may not be included in the
Fare or not already paid as a part of the Total Ride Fee but payable to any third party /
government authorities for undertaking the Ride under Applicable Law.
3) “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of
legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications,
guidelines, policies, directions, directives and orders of any governmental authority, tribunal,
or a court of India.
4) “Application” shall mean the mobile application “Sainikpod Cabs” updated by Motherpod
from time to time. “Site” shall mean the website over SaaS based platform. For the sake of
brevity Application and Site are interchangeably used in this Agreement relating to the same
5) “Ride” shall mean the travel in the Vehicle by the Customer facilitated through the
6) “Service(s)” means the facilitation of the services by Motherpod through the Application or
via a telephone request at the authorized customer service centre of Motherpod, or booking
on the Application.
7) “Site” shall mean the Application and the website https://www.Motherpodcabs.com/
operated by Motherpod or any other software that enables the use of the Application or such
other URL as may be specifically provided by Motherpod. For the sake of brevity,
Application and Site are interchangeably used, relating to the same objective.
8) “Substitute Vehicle” shall mean another vehicle arranged for transporting the Customers to
his/her destination, in the event of a Vehicle breakdown.
9) “Pod-lights” shall mean a light reflecting device mounted on roof-top of the vehicle
indicating the availability of the Vehicle.
10) “Smart-Meter” shall mean a measuring device calculating the distance, fare and is configured
to receive Customer’s details. Smart-Meter shall act as a virtual assistant or interface to
provide Customer and Driver with Ride details.
11) “Fare” shall mean such amount in Indian Rupees, which is reflected on the Application and
Smart-Meter, as the fare payable for the specific Ride performed by a Driver of the
Motherpod. The Fare shall be exclusive of all applicable taxes on the Fare, if any. The Fare
shall be in accordance with the law and/or as stipulated by relevant authorities. Fare shall
mean the fee payable by the Customer to Motherpod for the Services i.e., for availing the
technology transport services offered by Motherpod, point to point service, Wi-Fi access,
customer service support and cashless payment options. Fare shall be chargeable on every
booking made through the Application or through the sit-&-go method. The Fare shall be
exclusive of all applicable taxes on the Fare, if any.
12) “City of Operation” shall mean a city in which the Customers and Drivers avail and render
the transportation services respectively. For clarity, the services rendered by the Drivers and
availed by the Customers shall be in the same city.
13) “Customer/ You” means a person who has an Account on the Application.
14) “Driver” shall mean and include such individuals as may be evaluated, appointed and trained
by an operator associated with Motherpod to provide the transportation services on its behalf
and persons who are registered with Motherpod or own such Vehicles with necessary city
taxi permits and other applicable transport vehicle permits and licenses to provide
transportation services within the City of Operation.
15) “E-Wallet” shall mean a pre-paid instrument, which can be used to make payments.
16) “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable
control of Motherpod.
17) “Motherpod” or “us” or “we” or “our” shall mean MOTHERPOD INNOVATIONS Private
Limited, a company incorporated under the provisions of the Companies Act, 1956 and
having its registered office at __________________________________________________,
which expression shall, unless it be repugnant to the context or meaning thereof, be deemed
to mean and include all its successors, affiliates and permitted assigns.
18) “Registration Data” shall mean and may include the present, valid, true and accurate name,
email ID, phone number and such other information as may be required by Motherpod from
the Customer from time to time for registration on the Application.
19) “Total Ride Fee” shall mean and include the Fare, the Convenience Fee or Access Fee, the
Cancellation Fee and Additional Fee and taxes as may be applicable from time to time.
20) “T&Cs” and “User Terms” shall mean these Customer terms and conditions.
21) “TPSP” shall mean a third party service provider.
22) “Vehicle” shall mean a motor cab as defined under the Motor Vehicles Act,1988.
2.1 You will be “Eligible” to use the Services only when You fulfil all of the following
(i) You have attained at least 18 (eighteen) years of age.
(ii) You are competent to
enter into a contract under the Applicable Laws.
2.2 If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts
the ability to enter into contracts such as this User Terms due to age, you must abide by such age
3. REGISTRATION AND ACCOUNT
3.1 You understand and acknowledge that You can register on the Application only after
complying with the requirements of this Clause-3 and by entering Your Registration Data.
3.2 You shall ensure that the Registration Data provided by You is accurate, complete, current,
valid and true and is updated from time to time. We shall bear no liability for false, incomplete,
old or incorrect Registration Data provided by You.
3.3 You are solely responsible for maintaining the confidentiality of Your Registration Data and
will be liable for all activities and transactions that occur through Your Account, whether
initiated by You or any third party. Your Account cannot be transferred, assigned or sold to a
third party. Motherpod shall not be liable for any loss that You may incur as a result of someone
else using Your password or Account, either with or without Your knowledge.
3.4 Motherpod reserve the right to suspend or terminate Your Account with immediate effect and
for an indefinite period, if Motherpod have a reason to believe that the Registration Data or any
other data provided by You is incorrect or false, or that the security of Your Account has been
compromised in any way, or for any other reason Motherpod may find just or equitable.
3.5 Except for the Registration Data or any other data submitted by You during the use of any
other service offered through Site (“Permitted Information”), Motherpod does not want You to,
and You should not, send any confidential or proprietary information to Motherpod on the Site or
otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms, you
agree that any information or materials that You or individuals acting on Your behalf provide to
Motherpod other than the Permitted Information will not be considered confidential or
3.6 It is Your responsibility to check to ensure that You download the correct application for
Your device. Motherpod shall not be liable if You do not have a compatible mobile device or if
You download the wrong version of the Application for Your mobile device. Motherpod reserve
the right to terminate the Service and the use of the Application should you be using the Service
or Application with an incompatible or unauthorized device.
3.7 Motherpod allows You to open only one Account in association with the Registration Data
provided by You. In case of any unauthorized use of Your Account please immediately reach Us
3.8 In case, You are unable to access Your Account, please inform Us at
support@Motherpodcabs.com and make a written request for blocking Your Account. We will
not be liable for any unauthorized transactions made through Your Account prior to the expiry of
72 (seventy-two) hours after You have made a request in writing for blocking Your Account, and
shall not have any liability in case of Force Majeure Event.
The Site permits you to avail the multiple services offered by Motherpod and/or by a third party.
4.1 The Services allows You to avail a sit-&-go transport service in the vehicle driven by the
Driver of Motherpod. Motherpod and its Driver has sole and complete discretion to accept or
reject each request for Service. You shall understand that a vehicle with Pod-lights of Green
Color indicates the availability of the Vehicle to offer you Services. If the Driver accepts a
request, ____________________________________. Each service shall be monitored, through
4.2. By using the Application or the Service, You further agree that:
(i) You will only use the
Service or download the Application for Your sole, personal use and will not resell or assign it to
a third party;
(ii) You will not use an account that is subject to any rights of a person other than
You without appropriate authorization;
(iii) You will not use the Service or Site for unlawful
(iv) You will not try to harm the Service, Site or our network in any way whatsoever;
(v) You will provide Motherpod with such information and documents which Motherpod may
(vi) You will only use an authorized network to avail the Service;
are aware that when requesting Services, whether by message, via Site or calling the Customer
service center of Motherpod, standard messaging charges, data charges, voice charges, as
applicable, of the Your and Our phone network service providers, will apply;
(viii) You will
comply with all Applicable Law from Your country of domicile and residence and the country,
state and/or city in which You are present while using the Site or Service; and
(ix) You are aware
of and shall comply with the Information Technology Act, 2000 and the rules, regulations and
guidelines notified thereunder.
4.4. Motherpod reserves the right to immediately terminate the Service and the use of the
Application in the event of non-compliance with any of the above requirements. Further,
Motherpod will store the information provided by You or record your calls for contacting You
for all Service related matters. You shall promptly inform Motherpod on any change in the
information provided by You.
4.5. Motherpod or an authorized representative of Motherpod, shall provide information
regarding services, discounts and promotions provided by Motherpod or a TPSP to You on the
Motherpod App or by way of an SMS or email to Your registered mobile number/registered
email ID. You also have the option to discontinue receiving such information at any point of
time. To discontinue receiving such information, You may at any point of time visit the specific
link provided in the Site to discontinue the same.
4.6. MOTHERPOD WILL BE ENTITLED TO PROCESS AND TRANSFER YOUR
INFORMATION AS AND WHEN IT DEEMS FIT AND IT MAY STORE OR TRANSFER
YOUR INFORMATION IN A SERVER OUTSIDE INDIA OR THE COUNTRY WHERE
YOU ARE LOCATED IN ORDER TO PERFORM MOTHERPOD’S OBLIGATIONS UNDER
THESE CUSTOMER T&C.
4.7. You agree to grant Motherpod a non-exclusive, worldwide, perpetual, irrevocable, royalty-
free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database
rights or any other rights You have in your information, in any media now known or not
currently known, with respect to Your information. YOU AGREE AND PERMIT
MOTHERPOD TO SHARE YOUR INFORMATION AND/OR PERMITTED
INFORMATION, WITH THIRD PARTIES.
4.8. You agree and permit Motherpod to share any information provided by You with third
parties in order to facilitate provision of certain value-added services offered by such third
parties to You and/or to provide certain value-added services to You by Motherpod. You hereby
expressly consent to receive communications from Motherpod/third parties offering value-added
services to You through Your registered phone number and/or e-mail id and/or the Site. You
agree that You will not hold Motherpod responsible for any such communications received from
third parties, nor will any such communication amount to spam, unsolicited communication or a
violation of Your registration on the national do not call registry.
4.9. Motherpod will be entitled to enter into any tie-up in terms of joint-venture or otherwise
with any other institution engaged in the business of providing services analogous and/or similar
to those herein contained. In such case, depending upon the modality and the mechanism as may
be devised, You will be provided with the services by Motherpod jointly and/or severally with
the party/ies in joint venture. You hereby give Your irrevocable consent and permission to such a
tie-up. In the event of such a tie-up, the terms and conditions herein contained will, mutatis
mutandis, become applicable in respect of such tie-up arrangement also.
4.10. (i) You shall not tamper, pilfer or misuse the MOTHERPOD Device(s), Smart-Meter, or
allow, induce or assist a third party to indulge in such activity.
(ii) You shall not transcribe,
distribute, download, store, duplicate and reproduce the content forming part of the
MOTHERPOD Device(s) (“Content”), in whole or in part, through any medium including, but
not limited to, tape, disc, hard disk, computer system, or other electronic recording or
(iii) You shall not
(i) license, sublicense, sell, resell, transfer, assign,
distribute or otherwise commercially exploit or make available to any third party, in any way, the
MOTHERPOD Device(s) and/or any Content;
(ii) modify or make derivative works from the
(iii) create Internet “links” to the Content or “frame” or “mirror” any Content on any
other server or wireless or internet-based device;
(iv) reverse engineer or access the
MOTHERPOD Device(s) and/or Content in order to
(a) design or build a competitive product or
(b) design or build a product using similar ideas, features, functions or graphics of the
MOTHERPOD Device(s) and/or Content, or
(c) copy any ideas, features, functions or graphics
of the MOTHERPOD Device(s) and/or Content, or
(v) launch an automated program or script,
including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers,
bots, viruses or worms, or any program which may make multiple server requests per second, or
unduly burdens or hinders the operation and/or performance of the MOTHERPOD Device and/or
(iv) You shall not use the MOTHERPOD Device(s) for any illegal or unlawful purposes
including but not limited to playing / watching pornographic content on the MOTHERPOD
Device and shall use the MOTHERPOD Device(s) solely for purposes determined by Motherpod
and strictly in accordance with these User Terms. You shall solely be responsible and liable for
any violations of law committed by You and misuse of the MOTHERPOD Device(s), if any,
with the MOTHERPOD Device(s).
(v) You shall ensure that the MOTHERPOD Device(s) is
maintained in Your possession in a proper manner. Motherpod may, at its sole discretion, charge
such amounts from You as may be determined by Motherpod for use of the MOTHERPOD
Device(s) by You.
(vi) In the event the MOTHERPOD Device(s) is not functioning properly or if
there is any technical or safety issue in relation to the MOTHERPOD Device(s), You shall
immediately inform the Driver about any such issue.
(vii) You shall use the MOTHERPOD
Device(s) with due care and caution and not do anything or permit anything to be done that may
cause damage to the MOTHERPOD Device(s). If the MOTHERPOD Device(s) is damaged and
is not repairable due to any act of You, You shall pay amounts to Motherpod, as may be
determined by Motherpod. If You fail or are unable to pay the amounts determined by
Motherpod, Motherpod shall be entitled to suspend / terminate Your Account with Motherpod
without prejudice to Motherpod’s rights under these User Terms and under Applicable Laws.
4.11. In the event of breakdown of the Vehicle, which is beyond repair, before completion of the
Ride, Motherpod on a best effort basis and at its sole discretion may arrange for a Substitute
Vehicle for completion of Your Ride to Your destination. However, the arrangement of
Substitute Vehicle shall be subject to its availability.
4.12. You acknowledge and agree that Substitute Vehicle may not be necessarily of the same
type as the original Vehicle booked by You from the Site.
4.13. Motherpod bears no responsibility and liability for delays and losses suffered by You or
caused to You as a consequence of the breakdown of the Vehicle or the Substitute Vehicle.
5. CONFIRMATION OF BOOKING
5.1. Motherpod shall, upon receiving the booking request from You in the manner set out above,
proceed to confirm or decline the booking based on the availability of Vehicles at the pickup
time, which shall be informed to You vide an SMS or email, or on the Application. In the event
the booking is confirmed, You shall check the booking details including but not limited to pick
up time, pick up place, fare per kilometers basis on the Smart-Meter and if there is incorrect
detail, the same needs to be informed to Motherpod immediately by calling Motherpod’s
customer service center.
5.2. You shall bear the consequences and damages for any delay that may be caused to You due
to Your failure to check the confirmation SMS or email or failure to inform Motherpod of the
incorrect details immediately.
6.1. Motherpod shall charge Convenience Fee or Access Fee for the Service which shall be
determined and amended at the sole and absolute discretion of Motherpod. The Convenience Fee
or Access Fee shall be payable by you to Motherpod and shall be informed to you before you
begin your ride.
6.2. You shall be required to pay a minimum fare of each ride. The minimum fare for the ride is
displayed on the Smart-Meter at the start of the trip.
6.3. In addition to the Total Ride Fee, You may be required to pay such other charges incurred
by you during the Ride in cash i.e. Additional Fee such as toll tax, etc., which are not included in
the receipt of the Total Ride Fee.
6.4. The Total Ride Fee will be collected by the Motherpod or its Driver from You at the end of
the Ride, as set out in Clause 6.6 below.
6.5. All applicable taxes in respect of the Fare, Convenience Fee, Additional Fee, Cancellation
Fee shall be borne and payable by You to the Motherpod, as the case may be.
6.6. You shall choose to pay for the Total Ride Fee as shown by the Smart-Meter at the end of
ride by either of the following four methods:
(i) Cash payment: Cash payment towards the Total
Ride Fee after the completion of Ride can be made to the Driver.
(ii) E-Wallet payment:
Motherpod offers You the facility of making an online payment through an E-Wallet powered by
a third party payment processor (“Payment Processor”).
6.7. The processing of payments, in connection with Your use of the E-Wallet will be subject to
the terms, conditions, and privacy policies of the Payment Processor that Motherpod engages for
the purpose. Motherpod will not be responsible for any errors by the Payment Processor in any
manner. Further, even in cases of E- Wallet payments, all Additional Fee (defined below) shall
have to be paid by You in cash, to the authority or person concerned or if already paid by the
Driver, to the Motherpod. When You choose to make an E-Wallet payment.
6.8. Motherpod shall collect the Fare for the transport services and other services rendered within
the spirit and scope of this agreement. Total Rdide
6.9. Motherpod Credit Payment:
6.10. Credit Card/ Debit Card/ Net Banking Payment: Total Ride Fee shall be effected using the
services of an entity providing payment gateway/processor services (“PG”), authorized by
Motherpod. Such PG may either be Motherpod or any of its affiliates or partners or unrelated
third parties. You agree and undertake to share relevant payment details including credit/debit
card details (Card Details) with the PG for the successful completion of payment towards Total
Ride Fee to Motherpod and authorize the PG to complete such transactions. In this respect, it is
clarified that all PGs whose services are utilized for the purposes of the Site and/or Application
and/or Services shall be PCI-DSS (Payment Card Industry – Data Security Standard) compliant.
Your authorization permits the PG to debit or credit the bank account associated with Your
payment details. Your authorization further permits the PG to use Your Card Details for the
processing of transactions initiated by You at any of Motherpod’s affiliates. Your authorization
will remain in effect as long as You maintain an Account with Us. In the event You delete Your
Card Details with the PG or if You delete Your Account, the PG will not process any further
transactions initiated by You at the Site or Application and at the sites of any of Motherpod’s
affiliates. Your authorization under this clause is subject to any other terms and conditions of the
6.11. Any payment related issue, except when such issue is due to an error or fault in the Site,
shall be resolved between You and the Payment Processor. Motherpod shall not be responsible
for any unauthorized use of Your E-Wallet during or after availing the Services on the Site.
6.12 As per the cancellation and refund policy, the refund will be processed. It may take 7 to 10 business days for the refund to reflect into your account. In case wrong or incorrect banking details/ account details provided by you, SainikPod shall not be responsible for any loss and/or damages whatsoever.
6.13 2. If the car breaks down during the trip and the SainikPod or Sainik/Operator does not rectify it within reasonable time, you shall be provided the voucher for the complete advance amount paid by you;
7. USER VIOLATION OF USER TERMS
7.1. You shall not smoke and drink in the Vehicles or misbehave with the Driver or distract the
Driver or act in violation of Applicable Law. In the event You are found to be involved in the
activities set out above, You shall be liable to pay a fine to Motherpod and Motherpod shall also
have the right to terminate the Ride. In the event You fail to pay fine after the completion of the
Ride, Motherpod may at discretion, take such steps as may be available to Motherpod under
Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or
misbehaving as the case may be, and in such event, Your Account may be terminated by
8. CUSTOMER RELATIONSHIP MANAGEMENT
8.1. All issues, opinions, suggestions, questions and feedback while availing our Services shall
be communicated to us through email address mentioned in Clause 22.
In case of a Ride booked
on our Application, You shall be required to rate the Ride after its termination. You agree to be
fair, accurate and non-disparaging while leaving comment, feedbacks, testimonials or reviews on
or about the Rides or Services.
8.2. Reporting of any issue needs to be within 7 (seven) days of the happening of the issue,
failing which, such issue will not be addressed.
8.3. Any issue reported on channels other than the above may be addressed by Motherpod only
on a best-effort basis. Motherpod takes no liability for inability to get back on other channels.
8.4. Motherpod shall endeavor to respond to Your issues within 2 (two) working days of Your
reporting the same and endeavor to resolve it at the earliest possible. It is hereby clarified that
issues are resolved on severity basis, and certain may be resolved earlier than the other.
However, Motherpod shall not be liable for any damages or losses in the event You are not
satisfied with any such resolution.
9. EMERGENCY SERVICES TO CUSTOMER
9.1 By accepting these User Terms and on pressing the SOS button on the Motherpod App or in
the Vehicle, You consent to Motherpod using its best endeavors to provide You with assistance
during a safety incident, emergencies or distress, as per Motherpod’s internal policies on
emergency response. Motherpod may undertake remedial action(s), including, but not limited to
9.2 When you press the SOS button and report a safety incident, the Motherpod representative
may escalate the incident internally or liaise with any third party security service providers to
assist You and/or deploy response teams to Your location.
9.3. Motherpod may inform any government authorities, such as the concerned police station,
about the incident and seek their assistance; Motherpod may also provide such authority(ies)
with your personal information including but not limited to your exact GPS location, your
registered email ID and mobile number to enable them to take appropriate steps to assist You.
9.4. Motherpod may engage third party security providers to assist You and Motherpod in
addressing the incident. For this purpose, Motherpod may share your personal information,
including but not limited to, your exact GPS location, your registered email ID and mobile
number with third parties such as a security services provider, to enable them to take appropriate
steps to assist You and solely to resolve the incident.
9.5. Further to the above, You may receive telephone calls from an Motherpod representative
and/or the relevant response team at the time of pressing the SOS button and in the duration that
the incident is being resolved, and the same shall not be construed as breach of TRAI guidelines,
in as much as these would be made for Your security and safety purposes.
9.6 Under this clause, You give Your express consent to permit Motherpod to undertake the
above along with any ancillary actions that may be required to facilitate an effective emergency
9.7 Motherpod will not be liable for any deficiency of service, provided to You under this clause
on a best efforts basis, and this clause does not, in any manner, restrain You from seeking any
other form of assistance from any other party.
10. FORCE MAJEURE
10.1 Motherpod shall not be liable for any failure to perform any obligations under this User
Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in
such case our obligations under this User Terms shall be suspended for so long as the Force
Majeure Event continues.
11.1 By accepting these User Terms and using the Service, You agree that You shall defend,
indemnify and hold Motherpod, its affiliates, their licensors, and each of its officers, directors,
other users, drivers, employees, attorneys and agents harmless from and against any and all
claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs)
arising out of or in connection with:
(a) Your violation or breach of any term of these User
Terms or any Applicable Law or regulation, whether or not referenced herein;
(b) Your violation
of any rights of any third party, including the TPSPs \or
(c) Your use or misuse of the
Application or Service.
12.1. The information, recommendations and/or Services provided to You on or through the Site,
the Application and Motherpod customer service center are for general information purposes
only and does not constitute advice. Motherpod will reasonably keep the Site and its contents
correct and up to date but does not guarantee that (the contents of) the Site is free of errors,
defects, malware and viruses or that the Site is correct, up to date and accurate.
12.2 Motherpod shall not be liable for You missing trains/flights/events or delays etc. as the
Service is dependent on many factors not in Motherpod’s control. You must book Your Ride
after taking into account the check-in time, traffic and weather conditions, political rallies,
natural calamities, traffic barricades, car breakdowns and other un-expected delays.
12.4. Motherpod shall not be liable for any damages resulting from the use of or inability to use
the Site, including damages caused by wrong usage of the Site, error in customer service centre
number, network issues, malware, viruses or any incorrectness or incompleteness of the
Information or the or Application.
12.5 You shall take full responsibility of Your items and luggage. In case of lost items inside the
Vehicle during the journey, Motherpod will try to locate the items on a “best-effort” basis but is
not responsible for the same in case of loss or damage to the same. If You leave any goods in the
Vehicle or have any complaint in respect of the Services or the use of the Vehicle, You have to
inform Motherpod of the same in writing within 24 (twenty four) hours of using the Vehicle or
the Services of Motherpod. In the event it is found, You shall be informed about the Motherpod
office from where You can collect it after 3 (three) working days from the date You were
informed. Motherpod however shall not be responsible for delivering the same back to You.
12.6 Motherpod does not assure a complete sustainability of its Service and shall not be held
responsible or liable for the same, in any manner.
12.7 Motherpod shall not be responsible for any loss of communication / information of status
update and benefits under the program. All this information will be sent on mobile number
and/or email ID registered with Motherpod. Motherpod will not be responsible for
appropriateness of mobile or email or any other communication medium. You shall be
responsible for immediately reporting the errors, if any, occurred in the information sent to You
regarding booking confirmation.
12.8 IN NO EVENT SHALL MOTHERPOD BE LIABLE FOR ANY DIRECT, INDIRECT,
PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY
DAMAGES WHATSOEVER, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE,
STRICT LIABILITY OR OTHERWISE, EVEN IF MOTHERPOD HAS BEEN ADVISED OF
THE POSSIBILITY THEREOF.
12.9 IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST
EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MOTHERPOD’s
AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE USER
TERMS OR THE SERVICES RENDERED HEREUNDER, WHETHER IN CONTRACT,
TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY),
WARRANTY, OR OTHERWISE, EXCEED THE AMOUNT OF Rs. 1000/- (Rupees One
12.10 If Applicable Law does not permit the exclusion of certain warranties or the limitation or
exclusion of liability, the scope and duration of such warranty exclusions and the extent of the
liability of Motherpod shall be the minimum permitted under Applicable Law.
13. APPLICATION LICENSE
13.1 Subject to Your compliance with these User Terms, Motherpod grants You a limited,
revocable, non-exclusive, non-transferable and non-sub-licensable license to download and
install a copy of the Application on a single mobile device that You own or control and to run
such copy of the Application solely for Your own personal use and to use the Site.
13.2 You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise
commercially exploit or make available to any third party the Service or Site in any way;
modify or make derivative works based upon the Service or Application;
(iii) create Internet
“links” to the Service or “frame” or “mirror” any Site on any other server or wireless or Internet-
(iv) reverse engineer or access the Site in order to
(a) design or build a competitive
product or service,
(b) design or build a product using similar ideas, features, functions or
graphics of the Service or Site, or
(c) copy, reproduce, record, or make available to the public
any ideas, features, functions or graphics of the Service or Site, or
(v) launch an automated
program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants,
web indexers, bots, viruses or worms, or any program which may make multiple server requests
per second, or unduly burdens or hinders the operation and/or performance of the Service or Site.
13.3. You shall not:
(i) send spam or otherwise duplicative or unsolicited messages in violation
of applicable laws;
(ii) send or store infringing, obscene, threatening, libelous, or otherwise
unlawful or tortious material, including material harmful to children or violate of third party
(iii) send or store material containing software viruses, worms, Trojan horses or
other harmful computer code, files, scripts, agents or programs;
(iv) interfere with or disrupt the
integrity or performance of the Site, the Application or Service or the data contained therein; or
(v) attempt to gain unauthorized access to the Site, the Application or Service or its related
systems or networks.
13.4. Motherpod will have the right to investigate and prosecute violations of any of the above to
the fullest extent of the law. Motherpod may involve and cooperate with law enforcement
authorities in prosecuting users who violate these User Terms. You acknowledge that Motherpod
has no obligation to monitor Your access to or use of the Site, Service or Posted Content, but has
the right to do so for the purpose of operating the Site and Service, to ensure Your compliance
with these User Terms, or to comply with Applicable Law or the order or requirement of a court,
administrative agency or other Governmental body. Motherpod reserves the right, at any time
and without prior notice, to remove or disable access to any content that Motherpod, at its sole
discretion, considers to be in violation of these User Terms or otherwise harmful to the Site, the
Service or Application.
14. CONTENT POSTED BY CUSTOMERS
14.1. Motherpod may accept posting of any notes, messages, e-mails, photos, drawings, profiles,
opinions, ideas, images, videos, audio files or other materials or information given by you on the
Site (“Posted Content”) by You. You represent that You have obtained all permissions and
consents required to post the Posted Content and such Posted Content complies with all
requirements of the Posted Content. Motherpod shall not in any manner be responsible for or
endorse the Posted Content.
14.2. You agree that when posting Posted Content, You will not:
(i) Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory,
infringing, obscene, indecent or unlawful topic, blasphemous, pornographic, libelous, invasive of
another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or
encouraging money laundering or gambling, or otherwise unlawful material or information.
(ii) Upload files that contain software or other material protected by intellectual property laws (or
by rights of privacy or publicity) unless You own or control the rights thereto or have received
all necessary consents.
(iii) Upload files that contain viruses, corrupted files, or any other similar software or programs
that may damage the operation of another’s computer.
(iv) Advertise or offer to sell or buy any goods or services for any business purpose, unless the
Site specifically allows such messages.
(v) Conduct or forward surveys, contests, pyramid schemes or chain letters.
(vi) Download any file posted by another user that You know, or reasonably should know,
cannot be legally distributed in such manner.
(vii) Falsify or delete any author attributions, legal or other proper notices or proprietary
designations or labels of the origin or source of software or other material contained in a file that
(viii) Deceive or mislead the addressee about the origin of a message or communicate any
information which is grossly offensive or menacing in nature.
(ix) Restrict or inhibit any other user from using and enjoying the Site.
(x) Violate any code of conduct or other guidelines which may be applicable for any particular
(xi) Harvest or otherwise collect information about others, including e-mail addresses, without
(xii) Threaten the unity, integrity, defence, security or sovereignty of Union of
India, friendly relations with foreign states, or public order or causes incitement to the
commission of any cognizable offence or prevents investigation of any offence or is insulting
any other nation.
(xiii) Violate any Applicable Laws or regulations including the Information
Technology Act, 2000 and the rules, regulations and guidelines notified thereunder.
15. INTELLECTUAL PROPERTY OWNERSHIP
15.1. Motherpod alone (and its licensors, where applicable) shall own all right, title and interest,
including all related intellectual property rights, in and to
(i) the Site, Application, product,
Service and any suggestions, ideas, enhancement requests, feedback, recommendations or any
(ii) text, graphics, user interfaces, visual interfaces, photographs, trademarks,
logos, sounds, music, artwork and computer code; or
(iii) other information provided by You or
any other party relating to the Site, Application or the Service. Third party trademarks may
appear on this Site/ Application and all rights therein are reserved to the registered owners of
those trademarks. For use of any third party’s intellectual property, You need to get permission
directly from the owner of the intellectual property for any use.
15.2. These User Terms do not constitute a sale and do not convey to You any rights of
ownership in or related to the Site, the Application or the Service, or any intellectual property
rights owned by Motherpod. You shall be solely responsible for any violations of any laws and
for any infringements of any intellectual property rights caused by use of the Services or the Site/
15.3. You may use information on the Site purposely made available by Motherpod for
downloading from the Site, provided that You:
(i) do not remove any proprietary notice language in all copies of such documents and make no
modifications to the information;
(ii) use such information only for Your personal, non-
commercial informational purpose and do not copy or post such information on any networked
computer or broadcast it in any media; or
(iii) do not make any additional representations or
warranties relating to such information.
16.1. If permitted by Motherpod, You may establish a hypertext link to the Site, provided that the
link does not state or imply any sponsorship or endorsement of Your site by Motherpod. You
must not use on Your site or in any other manner any Motherpod trademarks or service marks or
any Content belonging to Motherpod and appearing on the Site, including any logos or
characters, without our express written consent. You must not frame or otherwise incorporate
into another third party website or present in conjunction with or juxtaposed against such a
website any of the content or other materials on the Site without our prior written consent.
17. TERM AND TERMINATION OF LICENSE AGREEMENT
17.1. Unless terminated explicitly, the agreement between Motherpod and You is perpetual in
nature upon downloading the Application and for each Service booked through the Site.
17.2. You are entitled to terminate the agreement at all times by deletion of Your Account, thus
disabling the use by You of the Site. You can close Your Account at any time by following the
instructions on the Site.
17.3. Motherpod is entitled to terminate the agreement at all times and with immediate effect (by
disabling Your use of the Site and the Service) if You: (a) violate or breach any term of
these User Terms, or (b) in the opinion of Motherpod, misuse the Application or the Service.
Motherpod is not obliged to give notice of the termination of the agreement in advance. After
termination Motherpod will give notice thereof in accordance with these User Terms.
17.4. Termination of this agreement will not prejudice accrued rights of either Motherpod or
17.5. Clauses Indemnification, Liability, Application License, Contents posted on Site/
Application, Intellectual Property Ownership, Term and Termination, Notice and Applicable
Law and Dispute Resolution and such other provisions which are intended to survive the
termination, shall survive the expiry/termination of these User Terms in accordance with their
18. INVALIDITY OF ONE OR MORE PROVISIONS
18.1. The invalidity of any term of these User Terms shall not affect the validity of the other
provisions of these User Terms. If and to the extent that any provision of these User Terms is
invalid, or is unacceptable in the given circumstances, a provision shall apply between the parties
instead that is acceptable considering all the circumstances, taking into account the content and
the purpose of these User Terms.
19.1 In the event of any contradiction or inconsistency between this User Terms and any other
agreement executed between You and Motherpod, the terms of the User Terms shall prevail
unless the exception has been expressly agreed to in writing by making reference to the relevant
Clause sought to be modified under this User Terms.
20.1. You agree that Motherpod provide transportation services in a limited scope defined under
this agreement. Motherpod does not endorse, advertise, advise or recommend You to avail the
Services of any Driver. Motherpod also does not guarantee or provide assurance in respect of the
behaviour, actions or data of the users posted on the Site.
20.2. We do not authorize anyone to make a warranty on Our behalf and You shall not rely on
any statement of warranty as a warranty by Motherpod.
20.3. Motherpod and their representatives, officers, employees, agents and contractors shall not
be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising
directly or indirectly from Your use or non-use of the Service or the Site, or Your reliance upon
the Service or the information contained upon the Site (whether arising from Motherpod or any
other person’s negligence or otherwise).
20.4. This Site, Application and all content on the Site and the Application are provided on an
“as is” basis without warranties of any kind, either express or implied, including without
limitation warranties of title or implied warranties of merchantability or fitness for a particular
purpose. You acknowledge, by Your access of the Site and/or Application, that Your access of
the Site and/or Application and availing of Services is at Your sole risk, that You assume full
responsibility for Your access and use of the Site and/or Application, and that Motherpod shall
not be liable for any damages of any kind related to Your access and use of this Site and/or
20.5. All images, audio, video and text in the Site and/or Application are only for illustrative
purposes. None of the models, actors or products in the images, if any is endorsing the Services
in any manner. Any resemblance of any matter to anybody or anything is purely unintentional
20.6. Motherpod is not engaged in the insurance business and does not provide any insurance
services. Any claim or servicing of insurance policies, raised through the Application, remains a
matter between the Customer and the insurance company, and Motherpod shall not be
responsible for the actions of the insurance company or the Customer. MotherPod disclaims all
and all liability in relation to the services of the insurance company. Please reach out to the
insurance company in case of any questions/ issues.
21. MODIFICATION OF THE SERVICE AND USER TERMS
21.1. Motherpod reserves the right, at its sole discretion, to modify or replace, in part or full, any
of these User Terms, or change, suspend, block, discontinue or restrict your use to all or any
feature of the Service or Application at any time.
21.2. Motherpod shall not be required to notify You of any changes made to these User Terms.
The revised User Terms shall be made available on the Site. You are requested to regularly visit
the Site to view the most current User Terms. You can determine when Motherpod last modified
the User Terms by referring to the “Last Updated” icon above. It shall be Your responsibility to
check these User Terms periodically for changes. Motherpod may require You to provide Your
consent to the updated User Terms in a specified manner prior to any further use of the Site and
the Services. If no such separate consent is sought, Your continued use of the Site, following the
changes to the User Terms, will constitute Your acceptance of those changes. Your use of the
Site and the Services is subject to the most current version of the User Terms made available on
the Site at the time of such use.
22.1. Motherpod may give notice by means of a general notice on the Service or Application, or
by electronic mail to Your email address or a message on Your registered mobile number, or by
written communication sent by regular e-mail to Your address on record in Motherpod’s account
22.2. You may contact Motherpod by electronic mail at Our email address firstname.lastname@example.org
or by written communication sent by regular mail to Our address at _____________.
23.1. You shall not assign Your rights under these User Terms without prior written approval of
Motherpod. Motherpod can assign its rights under the User Terms to any affiliate.
24. APPLICABLE LAW AND DISPUTE RESOLUTION
24.1. These User Terms are subject to the laws of Union of India.
24.2. Any dispute, claim or controversy arising out of or relating to these User Terms or the
breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the
Service or the Application (collectively, “Disputes”) the parties shall attempt to settle the same
amicably, through negotiation and consultation at such offices of Motherpod as Motherpod may
24.3. In the event the dispute is not resolved internally between after at least 30 (thirty) days of
negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance
with the Arbitration and Conciliation (Amendment) Act, 2021 as amended from time to time or
in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to
arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator
mutually appointed by Motherpod and You. The place of the arbitration shall be Bengaluru,
Karnataka, unless otherwise mutually agreed by Motherpod and You in writing.
24.4. sSubject to the above, any Dispute will be subject to the exclusive jurisdiction of courts in